Eligible Products

All commercial audio-visual (AV) equipment designed, manufactured, and distributed by BeingHD qualifies for coverage under our industry-standard limited warranty program. This includes all professional AV gear sold directly by BeingHD or through authorized resellers worldwide.

Limited Warranty Terms

BeingHD warrants that all AV equipment will be free from defects in materials and workmanship for the specified warranty period, commencing on the date of delivery to the original purchaser. This protection extends to subsequent owners if the transfer occurs within the active warranty period, provided proof of purchase is available.

Authorized BeingHD service technicians will repair or replace defective components at no cost to the customer. BeingHD covers all expenses related to warranty-approved repairs, excluding costs explicitly designated as the buyer's responsibility in our official terms of sale documentation.

Warranty Exclusions

Our limited warranty does not cover the following scenarios or expenses:

• Service calls for installation adjustments, user training, or operational guidance
• Repairs required due to non-commercial use, improper operation, or failure to follow official user guidelines
• Damage caused by misuse, accidents, environmental factors (e.g., extreme temperatures, moisture), unauthorized modifications, or use with non-BeingHD certified accessories
• Model-specific warranty variations (contact our sales team for product-specific details and documentation)
• Corrective repairs needed after service by non-authorized technicians or service centers

No implied warranties (including merchantability or fitness for a specific purpose) extend beyond our stated limited warranty. BeingHD's maximum liability is capped at the original purchase price of the affected equipment, in compliance with applicable consumer protection laws.

Warranty Service Process

To initiate warranty service for defective equipment, follow these RMA (Return Merchandise Authorization) guidelines:

• Request an official RMA number and form by contacting our support team at info@beinghd.com
• Return defective equipment in original packaging (freight prepaid) with a copy of the purchase receipt and detailed problem description (including error codes, usage context, and troubleshooting steps taken)
• Insure all shipments and retain delivery confirmation – BeingHD is not liable for lost or damaged items in transit to our service center

For additional clarification on warranty coverage or service procedures, contact our dedicated customer support team at info@beinghd.com during standard business hours (Monday-Friday, 9:00 AM - 5:00 PM EST).

Return Policy & Procedures

All product returns require prior approval through a valid RMA number obtained from BeingHD Sales at info@beinghd.com. RMA requests are processed within 1-2 business days of submission.

Complete RMA requests must include: primary contact person details, company legal name and address, shipping address (if different), direct phone number, product SKU/name/serial number, purchase order number, and a concise but detailed description of the issue or reason for return.

Clearly display the RMA number on the exterior of the shipping package in a visible location (e.g., top right corner) and use a carrier that provides delivery confirmation and tracking. BeingHD assumes no responsibility for lost shipments without verified proof of delivery to our facility.

RMA Guidelines

1. Equipment found defective upon delivery (DOA - Dead On Arrival) will be replaced at BeingHD's expense, including round-trip shipping costs via a pre-approved carrier
2. In-warranty defective equipment will be repaired or replaced (with new or factory-recertified units of equivalent or better specification) and returned at no cost to the customer within 5-7 business days of receipt
3. Out-of-warranty repairs require pre-approval (via purchase order or deposit) – a detailed cost estimate will be provided and confirmed before any repair work commences
4. Warranty-covered equipment damaged by customer misuse or negligence will be repaired at the buyer's expense (pre-approval and deposit required prior to service)
5. Discontinued, out-of-warranty equipment may be repaired or replaced with factory-recertified units (costs apply, pre-approval and deposit required)
6. Unrepairable discontinued equipment (due to obsolete parts or irreparable damage) will be returned or disposed of at the customer's request, with no additional handling charge